GET MORE OUT OF CLASSIC DESIGN THINKING TOOLS
Want to get more juice from some classic Design Thinking tools? Whether you’re new to the approach or a professional practitioner, two things hold true: you’ve got to do the basics well, and the more you experience, the more distinctions you get about how to make your tools ever more useful.
I’m constantly adapting and combining tools to suit different situations and get better outcomes. And here, for your delectation, are a pile of the things I’ve learned in my many years of teaching and practicing Design Thinking in many different contexts.
Things that I cover in this whitepaper;
- Some core principles and models in Design Thinking
- Tools and methodology, skills and mindset
- Common mistakes that I see even seasoned practitioners make and how to fix them
- Tips, tricks and hacks I’ve found useful over the years that might add a few extra quivers to your bow.
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Stick it intro
What it’s all about. Why I’ve done it, what it covers, and what you might find useful.
What are the core principles of Design Thinking? Here’s a quick introduction to Design Thinking and my take on the principles at the heart of the approach that are key to what makes it so different to BAU, and to making sure you get the most value from using it.
What’s the ‘best’ Design Thinking model? There are literally hundreds of them, each with different pro’s and cons, but most tend to be a variation on one central ‘meta-model’, that I go through here.
Sticky notes! Probably the most ubiquitously useful Design Thinking — and thinking in general — tool there is. But it is rare that I see people (even pro’s!) using them well. So here are a couple of the most common mistakes I see with a handful of tips to turn them around.
Empathy Maps are a Design Thinking favourite, particularly in the classes I teach. But most people I see only get a fraction of the insight they could from them. Here are a few things even experienced practitioners can do to make sure they’re getting the most from this fabulous tool.
Problem Framing, INSIGHTS
Which Design Thinking tool or stage do even experienced practitioners struggle with most? Framing the problem in a way that gets to the essence of the issue and provides a juicy platform to start coming up with brilliant ideas. The better you understand it, the better you can improve what you’re currently doing. This is a three-parter, including tips and tricks as well as a chunk on insight.
Mo’s pros guide to using your Design Thinking skills, tools, methodology and mindset to get better results.
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Mo is a creative strategist who gets hired to help companies think very differently about the messy problems they have. These might be large logistics projects that are derailing, anything to do with innovation or culture, issues such as branding or diversity, or basically any time there are a bunch of people butting up against each other and their systems trying to get something useful done, or trying to find a new way to be and think.
Something of a hybrid, Mo has done her 10,000 hours in the corporate minefields, as an external consultant and as a practicing artist. She writes, speaks, and teaches courses (at MGSM) on Wicked Problems and Design Thinking, and works with clients such as CSIRO, IAG, SAP and Asciano.