GET MORE OUT OF CLASSIC DESIGN THINKING TOOLS

A guide to using your Design Thinking skills, tools, methodology and mindset to get better results
Stick It Design Thinking tools eBook

Want to get more juice from some classic Design Thinking tools? Whether you’re new to the approach or a professional practitioner, two things hold true: you’ve got to do the basics well, and the more you experience, the more distinctions you get about how to make your tools ever more useful.

I’m constantly adapting and combining tools to suit different situations and get better outcomes. And here, for your delectation, are a pile of the things I’ve learned in my many years of teaching and practicing Design Thinking in many different contexts. Things that I cover in this whitepaper;

  • Some core principles and models in Design Thinking
  • Tools and methodology, skills and mindset
  • Common mistakes that I see even seasoned practitioners make and how to fix them
  • Tips, tricks and hacks I’ve found useful over the years that might add a few extra quivers to your bow.

To download your FREE copy of Stick It! Mo’s pro’s guide to getting more out of classic Design Thinking tools, fill in your details and check out the videos that go with each section.

Think Feel Do

Stick it intro

What it’s all about. Why I’ve done it, what it covers, and what you might find useful.

Principles

What are the core principles of Design Thinking? Here’s a quick introduction to Design Thinking and my take on the principles at the heart of the approach that are key to what makes it so different to BAU, and to making sure you get the most value from using it.

Meta Model

What’s the ‘best’ Design Thinking model? There are literally hundreds of them, each with different pro’s and cons, but most tend to be a variation on one central ‘meta-model’, that I go through here.

Sticky Notes

Sticky notes! Probably the most ubiquitously useful Design Thinking — and thinking in general — tool there is. But it is rare that I see people (even pro’s!) using them well. So here are a couple of the most common mistakes I see with a handful of tips to turn them around.

Empathy maps

Empathy Maps are a Design Thinking favourite, particularly in the classes I teach. But most people I see only get a fraction of the insight they could from them. Here are a few things even experienced practitioners can do to make sure they’re getting the most from this fabulous tool.

Problem Framing, INSIGHTS

Which Design Thinking tool or stage do even experienced practitioners struggle with most? Framing the problem in a way that gets to the essence of the issue and provides a juicy platform to start coming up with brilliant ideas. The better you understand it, the better you can improve what you’re currently doing. This is a three-parter, including tips and tricks as well as a chunk on insight.

FREE eBook

Mo’s pros guide to using your Design Thinking skills, tools, methodology and mindset to get better results.

INTERESTED IN DESIGN THINKING COURSES?

To find out more about Mo’s Design Thinking courses and how they can add value to your organisation, find out more here or contact us

Testimonials

Mo is the ultimate facilitator - hugely knowledgeable, endlessly relate-able, business savvy, high energy and heaps of fun. She has made a real and lasting impact across oOh!'s business due to her ability to equip people with her motivation, mindsets, tools and "playful" approach to design thinking. Thank you Mo and I am, as always, awaiting the day we work together again! 

Jasmine Quinn, Head of Organisational Development and Reward at oOh!

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2019-04-30T23:20:05+11:00

Jasmine Quinn, Head of Organisational Development and Reward at oOh!

Mo is the ultimate facilitator - hugely knowledgeable, endlessly relate-able, business savvy, high energy and heaps of fun. She has made a real and lasting impact across oOh!'s business due to her ability to equip people with her motivation, mindsets, tools and "playful" approach to design thinking. Thank you Mo and I am, as always, awaiting the day we work together again! 

Mo is AWESOME! My life is definitely better after meeting Mo and spending time in her incredible Design Thinking and Wicked Problem workshops! Mo has a unique and exciting aura that enables her to get right inside of an organisation's culture and delve into the mindsets of the people to enable them to Think Different and put the human in the middle of success! Wow!!

Clint Collins, Manager of Innovation, Essential Energy

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2019-04-30T23:20:41+11:00

Clint Collins, Manager of Innovation, Essential Energy

Mo is AWESOME! My life is definitely better after meeting Mo and spending time in her incredible Design Thinking and Wicked Problem workshops! Mo has a unique and exciting aura that enables her to get right inside of an organisation's culture and delve into the mindsets of the people to enable them to Think Different and put the human in the middle of success! Wow!!

I have the great privilege of working alongside Mo in her capacity as a business consultant, facilitator and mentor.  ver the past 2 years CGU and I have been the beneficiary of Mo's expert strategic, design, stakeholder management, facilitation and teaching skills. Mo is an extraordinary talent who has enabled a business led design capability within CGU. 

James Merchant, Senior Manager, Innovation and Service Design, CGU Insurance

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2019-05-01T22:56:26+11:00

James Merchant, Senior Manager, Innovation and Service Design, CGU Insurance

I have the great privilege of working alongside Mo in her capacity as a business consultant, facilitator and mentor.  ver the past 2 years CGU and I have been the beneficiary of Mo's expert strategic, design, stakeholder management, facilitation and teaching skills. Mo is an extraordinary talent who has enabled a business led design capability within CGU. 

Mo has a rare combination of creative genius and business skills which makes her a natural design thinker. I've learnt a huge amount from Mo both in regards to Design Thinking and facilitation - but the highlight has been "Wicked Problems & Ambiguity" at Macquarie Graduate School of Management. Great course with life-long learnings in it for both business and personal life. Fantastic design thinking practitioner and instructor.

Rowena Westphalen, Senior Director, Design Thinking at SAP, Global Presales

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2019-05-01T22:56:56+11:00

Rowena Westphalen, Senior Director, Design Thinking at SAP, Global Presales

Mo has a rare combination of creative genius and business skills which makes her a natural design thinker. I've learnt a huge amount from Mo both in regards to Design Thinking and facilitation - but the highlight has been "Wicked Problems & Ambiguity" at Macquarie Graduate School of Management. Great course with life-long learnings in it for both business and personal life. Fantastic design thinking practitioner and instructor.

Mo is a Design Thinking wiz! She leads training courses for large ANZ clients and teams across APJ and Latin America so I had the privilege to learn and refine my Design Thinking & facilitation skills directly with her. Mo equipped me with spot-on tips & techniques and enabled me to immediately start applying them in my job. I’m a big fan of Mo’s energetic and highly experienced teaching approach, she leads by example as her personality truly combines creativity with business thinking. She’s a very professional and inspirational person to work with - I can't wait for our next coaching session! 

Nina-Cathrin Rampal, Customer Innovation Principal, SAP Australia

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2019-05-01T22:57:46+11:00

Nina-Cathrin Rampal, Customer Innovation Principal, SAP Australia

Mo is a Design Thinking wiz! She leads training courses for large ANZ clients and teams across APJ and Latin America so I had the privilege to learn and refine my Design Thinking & facilitation skills directly with her. Mo equipped me with spot-on tips & techniques and enabled me to immediately start applying them in my job. I’m a big fan of Mo’s energetic and highly experienced teaching approach, she leads by example as her personality truly combines creativity with business thinking. She’s a very professional and inspirational person to work with - I can't wait for our next coaching session! 

Mo is the most amazing facilitator — content, knowledge, humour and incredible insight into how people behave and what makes them tick. If you seriously want to snap yourself out of thinking the same and you want to challenge yourself, do this course. A great foundation to get you started on the design thinking way of working.

Ann Quach, Executive Director - Customer Strategy & Digital Innovation at Salesforce

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2019-05-01T22:58:41+11:00

Ann Quach, Executive Director - Customer Strategy & Digital Innovation at Salesforce

Mo is the most amazing facilitator — content, knowledge, humour and incredible insight into how people behave and what makes them tick. If you seriously want to snap yourself out of thinking the same and you want to challenge yourself, do this course. A great foundation to get you started on the design thinking way of working.

You should go on it! You’re leaning so much without even realising you’re learning. It’s interactive, collaborative and not a typical training course. I loved Mo’s energy and her ability to make everyone comfortable with each other immediately. 

Swarthi Golani, Business Systems Analyst , Fujitsu Australia

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2019-05-01T22:59:18+11:00

Swarthi Golani, Business Systems Analyst , Fujitsu Australia

You should go on it! You’re leaning so much without even realising you’re learning. It’s interactive, collaborative and not a typical training course. I loved Mo’s energy and her ability to make everyone comfortable with each other immediately. 

What can I say but WOW. I will happily do another Mo session

Jane Wilkins, Sales Excellence Manager, Optus

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2019-05-01T22:59:45+11:00

Jane Wilkins, Sales Excellence Manager, Optus

What can I say but WOW. I will happily do another Mo session

Very engaging, relevant course that provides practical ways to think more creatively.

Deborah Lawrence, Strategy Lead, Australian Broadcasting Corporation

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2019-05-01T23:00:16+11:00

Deborah Lawrence, Strategy Lead, Australian Broadcasting Corporation

Very engaging, relevant course that provides practical ways to think more creatively.

Energising, exciting, rapid skills gain, great. 

Jackie Isenegger, Director of Strategy and Marketing, St Andrew’s School

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2019-05-01T23:00:53+11:00

Jackie Isenegger, Director of Strategy and Marketing, St Andrew’s School

Energising, exciting, rapid skills gain, great. 

Practical application of concept with full tools and necessary materials provided to enable implementation later. Fun, practical, optimistic, good way to reframe thinking to a more outcome-based approach. 

Nicola Loynes, Special Markets Business Manager, Henry Schein Australia.

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2019-05-01T23:01:18+11:00

Nicola Loynes, Special Markets Business Manager, Henry Schein Australia.

Practical application of concept with full tools and necessary materials provided to enable implementation later. Fun, practical, optimistic, good way to reframe thinking to a more outcome-based approach. 

Dynamic, useful, practical — a game changer. 

Narelle Behn-Carey

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2019-05-01T23:01:40+11:00

Narelle Behn-Carey

Dynamic, useful, practical — a game changer. 

Mo made the program fun, with lots of passion, knowledge and energy. The program was delivered in a way that was practical, and showed me how I could adopt key elements immediately and build/extent my DT skills into the future

Narelle Behn-Carey, Enterprise Digital Transformation Adviser at Marketo, An Adobe Company

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2019-05-01T23:03:23+11:00

Narelle Behn-Carey, Enterprise Digital Transformation Adviser at Marketo, An Adobe Company

Mo made the program fun, with lots of passion, knowledge and energy. The program was delivered in a way that was practical, and showed me how I could adopt key elements immediately and build/extent my DT skills into the future

Excellent course. It was a fabulous mix of practice and knowledge. 

Donalee Weiss, Senior Marketing Manager, Cambridge University Press

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2019-05-01T23:04:40+11:00

Donalee Weiss, Senior Marketing Manager, Cambridge University Press

Excellent course. It was a fabulous mix of practice and knowledge. 

Get In Touch

Mo is a creative strategist who gets hired to help companies think very differently about the messy problems they have. These might be large logistics projects that are derailing, anything to do with innovation or culture, issues such as branding or diversity, or basically any time there are a bunch of people butting up against each other and their systems trying to get something useful done, or trying to find a new way to be and think.

Something of a hybrid, Mo has done her 10,000 hours in the corporate minefields, as an external consultant and as a practicing artist. She writes, speaks, and teaches courses (at MGSM) on Wicked Problems and Design Thinking, and works with clients such as CSIRO, IAG, SAP and Asciano.



  Sydney, Australia
  hello@mofox.com