Articles

A Heard of Elephants: Managing Gnarly Stakeholder Issues

do a lot of stakeholder management, either building teams, helping to change how organisations work, or getting conflicting groups to collaborate. And it’s staggering how often the agenda and subsequent outcome of the initiative is driven, not by the leaders, but by the elephants in the room. The inconvenient, invisible and usually surly metaphorical pachyderms that people know are there, but aren’t willing to deal with. But you have to. In fact, if you want to do this well, start with the elephants.
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The #1 Reason Your Design Thinking Program Isn’t Working and What You Can Do About It

Design thinking is touted to help solve the business problems that existing or BAU processes can’t deal with. Problems like; becoming more innovative, becoming more customer centric, running a successful transformation program, breaking down organisational silos, building “One Team” by engaging your workforce, or perhaps trying to convince a bunch of usually pissed-off stakeholders to…
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Want To Think Smarter? Use Atoms not Pixels!

Waddaya made of? Atoms. We are made of atoms and we spend our lives interacting and making with a world of atoms. So instead of sequestering ourselves in our cerebral ivory towers, it makes sense that we should solve problems and create solutions by… using atoms. By using our bodies to think, and by making…
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7 Steps To Better Problem Framing In Design Thinking

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask… for once I know the proper question, I could solve the problem in less than five minutes.” Albert Einstein Last week a potential new client asked…
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You’ve Got Buy-In, So Why Is Your Project Derailing?

The Perils of Buy-in The project had a $30m upside across multiple divisions. Everyone agreed it was a no brainer. They’d given it a cool name and had an elaborate comms plan. They’d spent over $1m on project management and on the external consultants with the impressive track record and proprietary process. Stakeholders were being…
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Stop targeting your consumers! (Do you want to kill them?)

The use of the term “targeting” has always driven me nuts. I mean seriously, is that any way to approach someone you want to build a meaningful relationship with? And while we’re at it, who wants to be thought of as a “consumer” — something whose sole purpose is to mindlessly ingest whatever is shoved…
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