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  • What I do
    • Design Thinking
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    • Studio thinking
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    • Consulting
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    • One-on-one
  • Who I work with
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Courses

Mo has a rare combination of creative genius and business skills which makes her a natural design thinker. I’ve learnt a huge amount from Mo both in regards to Design Thinking and facilitation – but the highlight has been “Wicked Problems & Ambiguity” at Macquarie Graduate School of Management. Great course with life-long learnings in it for both business and personal life. Fantastic design thinking practitioner and instructor. 
Rowena Westphalen 
Senior Director, Global Presales, Design Thinking at SAP
Intangibles such as handling ambiguity, creativity, culture, engagement and relationship have more impact on the bottom line than traditional ‘tangible’ business metrics. Learning agility determines success. Acquiring these skills is no longer optional. The only question is how to go about it… According to Lominger/Korn Ferry: “70% of high performers lack what is needed to be successful in future roles… key competencies that can make your organisation unique and drive a competitive edge difference if a critical mass of your top and aspiring executives had them… Dealing with Ambiguity, Creativity, Innovation Management, Strategic Agility… (and) Managing Vision and Purpose”.

These highly experiential programs go beyond standard strategic and creative thinking tools to the root cause of why roughly 80% of all change programs, innovations and businesses fail. They are each designed to rapidly change the way you see the world you live in and the conundrums you are dealing with, to both shift your mindset and to provide you with a set of tools and approaches you can apply immediately and to great effect.

Design Thinking Course and Testimonials

Design Thinking Case Study Sponsor Testimonial

Virtual Course: Strategic Approaches to Solving Wicked Problems, with Testimonials

Wicked Problems Course and Testimonials

STRATEGIC APPROACHES TO SOLVING WICKED PROBLEMS 
Learning how to unlock fuzzy problems and be effective in the fog.
Course Details

STRATEGIC APPROACHES TO SOLVING WICKED PROBLEMS

PROGRAM OVERVIEW

Today’s business problems are increasingly impossible to define, let alone solve. Why? Because they’re not just complex, they’re wicked. And if the problem is wicked, then ambiguity rules and traditional problem-solving approaches not only don’t work, but usually make the situation worse. What areas are prone to wickedness? Change, culture, innovation, large scale IT projects, brands, communications and even strategy. If you have multiple stakeholders, are experiencing confusing, discord or lack of progress, if the issue is defined more by what you don’t know than what you do, and if it morphs with every attempt to address it, then the problem is likely to be wicked. Wicked problems have the highest levels of uncertainty and ambiguity, but also potentially yield the most value. This course s designed to provide the frameworks, tools and techniques needed to navigate in environments defined by ambiguity, where clear problem definitions and solutions do not exist. It will challenge business assumptions, and demonstrate the creative problem solving approaches that are key to unlocking the value in such ‘fuzzy’ and frustrating spaces, facilitating a mindset shift to a more flexible mode of operating.
This is probably one of the most enlightening courses I have ever attended. My background is very process and project driven, so I assume all problems can be solved and have a tendency to apply the same standard process across the board. I didn’t even know problems could be defined as ‘Wicked’. What is a ‘Wicked Problem’? Everyone has them; they are subjective, social and personal and resist definition. This makes them hard to understand and quite possibly unfixable, but that doesn’t mean you should just sit back and do nothing. Mo Fox’s Wicked Problems and Ambiguity course helps you change your perspective and attitude towards this type of problem, she shares her knowledge and experience on how to navigate through, around and over them to find a better outcome to where you started. the energy and passion Mo uses during her course is contagious and really helps you understand the tools and knowledge she shares with you. Two days back in the office and I am already making progress by changing the way that I look at things and using some of the tools/skills I learnt.
Wendy Morris 
Improvement Advisor at Suncorp
For more information about how to work with Wicked in your organisation, please get in touch.

COURSE FORMATS:
Face to Face:
Wicked Immersion: 2 consecutive full days or 4 half days.
Virtual:
Live Virtual Experiential Course: 14-20 hours over 2-3 weeks with time for application in between. Consists of 5-7 modules of 1.5-3 hours length, delivered via Zoom and Mural, giving participants experience in using the fabulous online collaboration tool 
Blended:
Extended Program: Spaced blend of face to face and online modules, with coaching, tailored to your organisation's needs and issues and to embed mindsets, skills and behaviours within the organisation.
DESIGN THINKING
A powerful, creative and human-centred approach to solving wicked problems and creating valuable and viable innovation.
COURSE DETAILS

DESIGN THINKING

PROGRAM OVERVIEW

The future of leadership and business growth is not in analysis but in design. Design Thinking is the next big thing in management problem-solving approaches, the secret to successful innovation, great organisational cultures and powerful brands.

It is a powerful, creative and human-centred approach to solving wicked problems and creating valuable and viable innovation. Used in tandem with traditional management frameworks, Design Thinking provides the ‘missing link’ to a holistic business approach.

This hands-on program is designed to introduce you to a dynamic new way of approaching business conundrums. Design Thinking is not just a process, it’s a mindset, and the mindset is where the impact is. Over the three days of this program, you will be introduced to the process and the mindset so that they will be able to view existing problems with fresh eyes in oder to achieve significantly better outcomes.

You will explore classic models to understand how Design Thinking works, when to use it and the key to using it well, and will explore how to use these learnings to begin to instil a culture of design in your organisation.
As Head of Talent at Commonwealth Bank of Australia (CBA), I hired Mo to design and faciltiate a very special three-day “Design Thinking” strategic facilitation experience for our high potential top 100 Executive Managers at CBA. She brought to the assignment an incredible way to use art as a metaphor for creative, innovative and strategic thinking for our banking executives. Her methodologies and presence opened our left-brain analytic thinkers to the potential of new ways of thinking and working innovatively with their teams. Mo was inspirational and a lot of fun to work with and brings a real insight into on how to get the “lead out of our brains” and the zest back into thinking.
Katherine McLennan 
Head of Talent, Commonwealth Bank of Australia

For more information about how to introduce Design Thinking in your organisation, please get in touch.

COURSE FORMATS:
Face to Face:
Design Thinking Immersion: 
 3 consecutive days (with live case study) or 2 consecutive days (generic case study)
Design Thinking Fundamentals: 1 day course
Virtual:
Live Virtual Experiential Immersion Course: 18 hours synchronous, 10 hours asynchronous learning over 7 days, working on a live case study
Blended:
Extended Program:  Spaced blend of face to face and online modules, with coaching,  tailored to your organisation's needs and issues and designed to embed mindsets, skills and behaviours within the organisation.

STUDIO THINKING
Going from strategic and creative thinking to personal artistry.
COURSE DETAILS

STUDIO THINKING

PROGRAM OVERVIEW

Acquiring strategic and creative thinking skills is one thing. Making them your default response under stress is another. And taking them to the level of artistry is another thing entirely.

For executives willing to do a deep dive this course is designed to rewire your brain. To create an internal ‘skunkworks’—fast-tracking the insights and applying them to your business, building and embedding new habits as you go. You’ll tap into your innate creativity and bring more of yourself into your work.

How? By using art. Because art is the domain of the intangibles that routinely derail standard business processes. And because the approach of the successful professional artist is innovative, pragmatic and repeatable. Not despite the intangibles, but because of them.

The creative process can be understood and mastered. This isn’t for everyone. The process is non-linear and you may find it uncomfortable, but the effect is profound.

True leaders are artists.

Picassos of the boardroom, Cezannes of the C-suite and Manets of management.

Make your mark.
Mo recently ran a fantastic Studio Thinking workshop on the “Innovation Mindset: Think like an Artist” for us at AMP. What makes Mo unique is that she has the background in business combined with the skills and insights of being a fine artist. Her examples, exercises and thought provoking questions were spot on for the ‘corporate world’. The workshop was highly engaging and I have recommend her and her work to my networks.
Christine Jahn 
Innovation Board Member and L&D professional, AMP Services
For more information about how to introduce Studio Thinking in your organisation, please give me a call.

COURSE FORMATS:
Face to Face and Blended Programs:
Program details coming. Can be designed to suit your organisation's needs and issues, and is designed to embed a creative mindset, skills and behaviours in your organisation. Recommended that you use this in tandem with any Design Thinking or Wicked course to ensure you maximise benefits and ROI from both.
CUSTOMER CONVERSATIONS
Connecting with your customers to have better business, discovery and sales conversations.
COURSE DETAILS

CUSTOMER CONVERSATIONS

PROGRAM OVERVIEW

Whether you’re at the beginning of an innovation journey, searching for new business, maintaining existing relationships, pitching your ideas or selling your wares, the conversations you have determine the success you create. They determine the value you can bring and the value you can realise. They are at the heart of being truly customer centric.

How can you find out what people really need so that you can innovate to meet it? How do you have conversations that are about business objectives rather than widgets, specs and price points? How do you make sure you are talking about long-term value instead of short-term discounts? How do you get people excited to work and collaborate with you and your ideas? How do you build lasting client relationships? Stay relevant to your market?

By talking with your customers.

Sounds simple, yet most people feel either ill-equipped or too terrified to be effective in this space. And the result? High failure rates, commoditised prices, and missed opportunities. Oh, and an enormous amount of stress and procrastination.

Developed as an adjunct to the Lean Launchpad® process, this course is designed to give you the confidence, the strategy and the practical skills and tools you need to get the most out of the conversations you have.

In the two days, you will explore and practice the personal skills you must have to make you effective as well as tools and approaches you can use to find your way in to truly understanding what your (potential) customer needs so that you both get the most out of every opportunity AND enjoy the process.

Make no mistake. In today’s world, everyone is in sales. It doesn’t matter what your title is. You might as well be good at it!  
Excellent! Will use almost all the tools in various situations. Best workshop I’ve ever attended!
Senior Scientist, CSIRO
For more information about how to work with Customer Conversations in your organisation, please get in touch.

COURSE FORMATS:
Face to Face:
2 consecutive days
Virtual:
Give me a call to discuss how this will work in a blended virtual format
  • mo-laughing

  • Mo Fox helps companies get quick, ingenious breakthroughs using the resources they already have and what makes them unique to get practical results that stick. Or else she teaches them how to do it themselves using hybrid methodologies that fuse art and design with business processes to help people rediscover and leverage their innate creativity. Why? So they become much more effective in the way they think and how they do things. Because that's where their value and competitive edge is. And that’s when they light up and love what they do.
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  • What I do
    • Design Thinking
    • Wicked Problems
    • Studio thinking
  • Work With Me
    • Courses
    • Consulting
    • Keynotes
    • One-on-one
  • Who I work with
  • Videos
  • Articles
  • FREE E-Book
  • Shop
    • Working From Home Book
    • WIcked Wisdom Book
      • Wicked Wisdom Sample and eBook
  • Art
  • About
    • Contact