Courses

Mo has a rare combination of creative genius and business skills which makes her a natural design thinker. I’ve learnt a huge amount from Mo both in regards to Design Thinking and facilitation – but the highlight has been “Wicked Problems & Ambiguity” at Macquarie Graduate School of Management. Great course with life-long learnings in it for both business and personal life. Fantastic design thinking practitioner and instructor.

Rowena Westphalen
Senior Director, Global Presales, Design Thinking at SAP

Intangibles such as handling ambiguity, creativity, culture, engagement and relationship have more impact on the bottom line than traditional ‘tangible’ business metrics. Learning agility determines success. Acquiring these skills is no longer optional. The only question is how to go about it… According to Lominger/Korn Ferry: “70% of high performers lack what is needed to be successful in future roles… key competencies that can make your organisation unique and drive a competitive edge difference if a critical mass of your top and aspiring executives had them… Dealing with Ambiguity, Creativity, Innovation Management, Strategic Agility… (and) Managing Vision and Purpose”.

These highly experiential programs go beyond standard strategic and creative thinking tools to the root cause of why roughly 80% of all change programs, innovations and businesses fail. They are each designed to rapidly change the way you see the world you live in and the conundrums you are dealing with, to both shift your mindset and to provide you with a set of tools and approaches you can apply immediately and to great effect.

NAVIGATING WICKED PROBLEMS AND AMBIGUITY
Learning how to unlock fuzzy problems and be effective in the fog.

Course Details

NAVIGATING WICKED PROBLEMS AND AMBIGUITY

PROGRAM OVERVIEW

Today’s business problems are increasingly impossible to define, let alone solve. Why? Because they’re not just complex, they’re wicked. And if the problem is wicked, then ambiguity rules and traditional problem-solving approaches not only don’t work, but usually make the situation worse. What areas are prone to wickedness? Change, culture, innovation, large scale IT projects, brands, communications and even strategy. If you have multiple stakeholders, are experiencing confusing, discord or lack of progress, if the issue is defined more by what you don’t know than what you do, and if it morphs with every attempt to address it, then the problem is likely to be wicked. Wicked problems have the highest levels of uncertainty and ambiguity, but also potentially yield the most value. This course s designed to provide the frameworks, tools and techniques needed to navigate in environments defined by ambiguity, where clear problem definitions and solutions do not exist. It will challenge business assumptions, and demonstrate the creative problem solving approaches that are key to unlocking the value in such ‘fuzzy’ and frustrating spaces, facilitating a mindset shift to a more flexible mode of operating.

This is probably one of the most enlightening courses I have ever attended. My background is very process and project driven, so I assume all problems can be solved and have a tendency to apply the same standard process across the board. I didn’t even know problems could be defined as ‘Wicked’. What is a ‘Wicked Problem’? Everyone has them; they are subjective, social and personal and resist definition. This makes them hard to understand and quite possibly unfixable, but that doesn’t mean you should just sit back and do nothing. Mo Fox’s Wicked Problems and Ambiguity course helps you change your perspective and attitude towards this type of problem, she shares her knowledge and experience on how to navigate through, around and over them to find a better outcome to where you started. the energy and passion Mo uses during her course is contagious and really helps you understand the tools and knowledge she shares with you. Two days back in the office and I am already making progress by changing the way that I look at things and using some of the tools/skills I learnt.

Wendy Morris
Improvement Advisor at Suncorp

For more information about how to work with Wicked in your organisation, please get in touch.

NEXT PUBLIC COURSE:
26-27 March 2019 – Macquarie Graduate School of Management
Details

DESIGN THINKING
A powerful, creative and human-centred approach to solving wicked problems and creating valuable and viable innovation.

COURSE DETAILS

STUDIO THINKING
Going from strategic and creative thinking to personal artistry.

COURSE DETAILS

CUSTOMER CONVERSATIONS
Connecting with your customers to have better business, discovery and sales conversations.

COURSE DETAILS

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